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Dear Subaru Owner:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.
Subaru has improved the design of the fittings on the rubber brake hoses for certain 2017-2018 model year Impreza and 2018 model year Crosstrek vehicles.
You received this notice because our records indicate that you currently own one of these vehicles. In the interest of your continued satisfaction, we would like to replace four (4) of the brake hoses on your vehicle at no cost to you.
Please be advised that upon close inspection, some owners may notice a swelling of the hose rubber near the fittings. Please be assured, the change in appearance does not affect the performance of your brake system.
WHAT SUBARU WILL DO
Subaru will replace all four (4) brake hoses with the updated parts at no cost to you.
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What You Should Do Please contact your Subaru retailer (dealer) for an appointment to have the brake hoses replaced, free of charge. |
HOW LONG WILL THE REPAIR TAKE?
The time to necessary to replace the four (4) brake hoses is approximately 90 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling.
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please update this information online at www.subaru.com, select .Customer Support,. then select .Address Update. or .Ownership Update. from the drop-down menu.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this coverage, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer-Retailer Services Department, Attention: WUR-03 Service Program
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select 'Find a Retailer.'
For additional information, please go to: http://www.wur03.service-campaign.com.
If you need additional assistance, please contact us directly:
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your vehicle.s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon possible.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION